Refund and Cancellation Policy

This page explains how paid Loomton plans are billed, how to cancel, and when we refund a payment.

1. Try before you pay

The free plan lets you use Loomton in your shop for as long as you like, with up to 20 orders and sales a month and no card needed. Please use it to check that Loomton suits your shop before you buy a paid plan.

2. How paid plans are billed

• Paid plans are billed monthly or yearly, as you choose at checkout, and renew automatically at the end of each period until you cancel.
• Payments are handled by Dodo Payments, our payment partner, who acts as the merchant of record: your card or UPI statement shows their name, and they handle the tax on the payment.
• Early-user prices: if you subscribe before 31 March 2027 at an early-user price, you keep that price for as long as your subscription stays active. If you cancel and subscribe again later, the price at that time applies.

3. Cancelling

• You can cancel anytime in the app, under Settings > Your plan > Manage subscription, or by writing to us at hello@loomton.com from the email of your account (we confirm the cancellation by email).
• When you cancel, you keep your paid plan until the end of the period you already paid for. You are not charged again.
• After that, your shop moves to the free plan. Your data is not deleted: you can keep using Loomton within the free plan, and export or back up your data at any time.

4. Refunds

• Payments are not refunded, including for the unused part of a month or year, because the free plan lets you try Loomton first.
• We do refund a payment made by mistake: for example, if you were charged twice, charged after you cancelled, or charged the wrong amount.
• Tell us within 7 days of the payment at hello@loomton.com, with the email of your account and the date of the payment. Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.
• This does not limit any right to a refund you have under the consumer law of your country.

5. Contact

Questions about a payment: hello@loomton.com or WhatsApp +91 63542 37649.